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Our client had used the same agency for recruitment for a long time - the services included recruitment of permanent, temporary and contractor positions within a Head Office, Retail Shops and a Contact Centre. They now looked for a, potentially new, agency to secure a new 3 year contract agreement. Previous spend was £1,200,000 a year and included service provided for locations all across the United Kingdom. Internal stakeholders were very reluctant to switch agency - so procurement had to prove the potential savings were high and that switching would not compromise service. The recruitment category heavily relies on a good relationship with the agency to get the best employees.


  • Scanmarket facilitated a data collection exercise - All requirements captured and included in the Tender documents
  • We split the tender up in sub-parts to enhance competition:
    • Permanent recruitment
    • Temporary staff for Contact Center
    • Recruitment of General and Deputy Manager positions
  • 58 suppliers were contacted
  • 29 suppliers were pre-qualified for the eAuction based on a thorough RFP


  • 1110 bids received in 50 minutes
  • Achieved an average 62% savings on the 3 sub-parts of the eAuction
  • £744,000 saved every year